AI & Communication

Patients message the number they already know

Your own WhatsApp numbers and Telegram bots - one for the whole clinic, or one per branch

Official API

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Main number

+20 100 220 1100

Maadi

+20 101 330 2200

Zayed

+20 102 440 3300

Telegram bot

@drsara_clinic_bot

Conversations

N
Nour K.
Is Dr. Sara in tomorrow evening?
Maadi

Every chat shows the number it came in on - tap a number to filter

The problem

Your patients have had the clinic's WhatsApp number for years. Moving them to a new number means lost chats, confused patients, and a branch that keeps getting the other branch's bookings.

Your number, not a shared one

Every clinic on Kashfy chats from its own WhatsApp Business number - there is no shared Kashfy line. Connect a main number that serves every branch, give each branch its own number, or mix both. A patient who writes to the Maadi number is booked at Maadi, and can still book Zayed in the same chat if that's closer this week. No connected number means no WhatsApp, so Telegram is there too: a main bot or one per branch, free.

Dr. Sara's Clinic - Maadi

+20 101 330 2200

I'd like to book a consult tomorrow

Booking

Dr. Sara - tomorrow

Branch

Who sends the reminder

Each appointment's messages - the confirmation, the reminder, the 'your prescription is ready' - go out from that appointment's branch number, falling back to the main number when the branch has none. In Conversations, every chat shows the number it's on, and a filter shows one number's chats at a time, so each front desk works its own branch.

Tomorrow's appointments - tap one

Dr. Sara's Clinic - Maadi

+20 101 330 2200

Reminder: your visit is tomorrow 5:00 pm at the Maadi branch. Reply here if you need to change it.

Sent from the branch's own number

Bring your old chats

Patients book the way you choose: an in-chat booking page (a button opens doctors, days and times on one screen, about two messages per booking) or plain messages inside the chat. And the years of chats on your phone come with you: import a WhatsApp backup, pick which chats to keep, and they land in the inbox tagged 'Imported'. The backup is read on your device; only the chats you pick are uploaded.

Phone backup (on your device)

Mona Adel214
Karim Samy87
Mom1902
Rania Fathy46

Untick personal chats

Conversations in Kashfy

Waiting for the import

In-chat booking pageTelegram, free

Inside

Your own WhatsApp Business numbers on Meta's official Cloud API - no shared number
A main number for every branch, one number per branch, or both
Patients writing to a branch number are booked there, and can book another branch in the same chat
Each appointment's confirmations and reminders go out from its branch's number
Every chat labelled with its number, plus a per-number filter in Conversations
In-chat booking page (WhatsApp Flows) or plain chat messages - your choice
Import old WhatsApp chats from an Android or iPhone backup, tagged 'Imported'
Telegram bots for free - a main bot or one per branch
Tokens stored encrypted and never shown again

Who this is for

A clinic keeping its 10-year-old number

The number is printed on every prescription pad. They connect it to Kashfy, import the old chats from the phone backup, and patients never notice anything changed - except that someone now answers at 2 am.

Three branches, three front desks

Nasr City, Maadi and Zayed each get their own number. Each reception filters Conversations to its number, and a patient's reminder always comes from the branch they're actually going to.

A new clinic without a WhatsApp Business number yet

They start on a free Telegram bot for bookings while Meta verifies their business, then add the WhatsApp number later without changing anything else.

Common questions

Does Kashfy give me a WhatsApp number?

No. Every clinic connects its own WhatsApp Business number on Meta's official Cloud API from Settings. Without a connected number there's no WhatsApp for that clinic - you can still use a free Telegram bot.

What happens when a patient writes to the main number?

The main number serves every branch, so the assistant offers your branches and books the one the patient picks. A patient on a branch number is booked at that branch by default, and can switch to another branch in the same chat.

Which number sends the reminder?

The appointment's branch number. If that branch has no number of its own, the main number sends it.

Do my old chats upload to Kashfy?

Only the ones you pick. The backup is read in your browser on your device; you untick personal chats and only the selected ones are imported, marked 'Imported'.

Ready to run whatsapp numbers & telegram bots on Kashfy?

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